Retail Shops
Click and Collect Accessible Layout for Retail Shops
Review the complete journey from arrival to use and exit. Check what people need to see, reach, turn around or operate.
Explore the ideas
Walkthrough checklist
- Walk the route from the actual building approach, including thresholds, doors and level changes.
- Identify functions that need an approachable position and reachable controls, and check them with users.
- Check furniture, contrast and signage against applicable accessibility requirements with the project professional.
Worked example
A resident uses a walking aid and needs to reach the door lock while keeping a hand free for the door.
Review the approach, threshold, handle reach, and place to pause as one sequence with the resident. Confirm any changes against applicable local requirements with the project professional.
How to test it
Repeat the walkthrough after furniture is placed and verify the finished design against the applicable local standards.
Apply it to this space
- Layout
- Set a marked collection point near the entrance with staff access to stored orders behind it.
- Detail
- Use clear labeling and a secure cubby or drawer system that keeps names and parcels out of public view.
- Trade-off
- A dedicated point improves convenience but occupies prime frontage.
- Test a collection from entry to exit
- Check stored orders cannot be reached from the customer side
The Elixir portfolio
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