Retail Shops
Click and Collect Acoustic Design for Retail Shops
Find the noise source and its route through the space. Treat sound leaking between rooms differently from echo inside one room.
Explore the ideas
Plan in this order
- List sources of speech, equipment and impact noise at the busiest time.
- Put quiet work away from busy edges where possible. Check doors, gaps and service penetrations before adding finishes.
- Use absorption for excessive echo. Ask an acoustic specialist where speech privacy or isolation is essential.
Worked example
A hard-finished foyer amplifies door closings and makes conversations audible in the adjacent lounge.
Add absorption at the ceiling or on a wall away from the door, then improve the door’s soft-close behavior. Recreate an ordinary arrival and listen from the lounge seating.
How to test it
Recreate the noisier activity and listen from adjoining seats and rooms with doors both open and closed.
Apply it to this space
- Layout
- Set a marked collection point near the entrance with staff access to stored orders behind it.
- Detail
- Use clear labeling and a secure cubby or drawer system that keeps names and parcels out of public view.
- Trade-off
- A dedicated point improves convenience but occupies prime frontage.
- Test a collection from entry to exit
- Check stored orders cannot be reached from the customer side
The Elixir portfolio
Details worth a closer look
