Retail Shops
Click and Collect Circulation Design for Retail Shops
Give people and equipment a route that remains usable during normal work, arrivals and cleaning.
Explore the ideas
Plan in this order
- Map separately who enters, what they carry and where they turn or pause.
- Move stopping points out of through routes, especially beside doors and intersections.
- Put the largest regularly moved item on the plan and trace the full trip, including both ends.
Worked example
Guests entering a home cross the path of someone carrying food from the kitchen to the dining area.
Place the arrival pause beside the entry rather than in the direct line through the home. Test the route with a coat being removed and a tray carried at the same time.
How to test it
Run two movements at once during the test walk. Note which person must stop, reverse or step into another activity.
Apply it to this space
- Layout
- Set a marked collection point near the entrance with staff access to stored orders behind it.
- Detail
- Use clear labeling and a secure cubby or drawer system that keeps names and parcels out of public view.
- Trade-off
- A dedicated point improves convenience but occupies prime frontage.
- Test a collection from entry to exit
- Check stored orders cannot be reached from the customer side
The Elixir portfolio
Details worth a closer look
