Retail Shops
Checkout Counter Accessible Layout for Retail Shops
Review the complete journey from arrival to use and exit. Check what people need to see, reach, turn around or operate.
Explore the ideas
Walkthrough checklist
- Walk the route from the actual building approach, including thresholds, doors and level changes.
- Identify functions that need an approachable position and reachable controls, and check them with users.
- Check furniture, contrast and signage against applicable accessibility requirements with the project professional.
Worked example
A household member with limited reach needs to use the laundry controls and retrieve clothing without bending deeply.
Review machine height, control position, door opening, and basket landing with the user in the actual room. Ask the project professional to check the completed arrangement against applicable local requirements.
How to test it
Repeat the walkthrough after furniture is placed and verify the finished design against the applicable local standards.
Apply it to this space
- Layout
- Place the counter near the exit but angle the queue along a wall away from high-interest displays.
- Detail
- Provide concealed storage for bags and supplies with task light on the transaction surface.
- Trade-off
- A larger counter improves service capacity but can feel imposing.
- Form a short queue and test aisle clearance
- Check staff can see the entrance
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